Case Study: Ascend streamlines payments for INSURICA Direct improving efficiency by 25%

INSURICA Direct, the digital division of INSURICA Inc., sought a better way to streamline payment options for agency bill policies post placement creating a more efficient and compliant experience.

The existing workflow was slow and cumbersome – causing a lot of extra work for the team and poor experience for clients.

Highlights

• Increased team efficiency by 25%
• Saved billing teams 2+ hours a day spent on accounting tasks
• Improved the turnaround between customer payment to carrier funding commission payouts
• Best in class security managing customer payment information

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