Case Study: How the top CrossFit MGA decreased cancellations by 95% with Ascend

Customer
Jot Ranu
December 1, 2022

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Summary

Ascend provided CrossFit RRG with a modern point-of-sale checkout experience for premium financing. This improved their insureds’ experience and retention related to non-pay cancellations, consequently saving their team time and money.

Highlights

  • In less than 1 month, Ascend integrated with CrossFit RRG's proprietary system via API, providing a streamlined workflow.
  • CrossFit RRG experienced a 75% decrease in customer questions and communications related to financing and payments.
  • CrossFit RRG saw their non-pay cancellations decrease by 95%, now averaging less than 1 per month
  • CrossFit RRG's finance team estimates saving 20 hours per month and fewer operational headaches at no cost.