Stailey Insurance strengthens relationships, eliminates NOCs
Previously seeing 3-4 NOCs a week, Ascend reduced this to 0 for 6 straight months
and stronger relationships by offering an easy to use payment experience
by reducing the administrative workload across financing and accounting tasks
About Stailey Insurance Corporation
Stailey Insurance Corporation has been serving the Denver community for over 55 years. Established in 1965, Stailey Insurance offers a wide range of insurance solutions including home, commercial, liability, and auto insurance. Known for their personalized service and commitment to integrity and reliability, Stailey Insurance serves over 4,000 individuals and families, and more than 1,500 businesses. Their mission is to provide the best insurance coverage while ensuring fair and prompt claim settlements.
Challenges
Stailey Insurance was dealing with an alarming rate of Notices of Cancellations due to non-payment, averaging 3-4 NOCs per week. This not only threatened client retention but also added a significant administrative burden on the team to follow up with clients to make payments. The agency's focus on the commercial real estate sector presented additional complexities around invoicing, payments, and premium financing that required an extreme level of flexibility from a potential software partner.
Jenny McColm
Manager of Operations
Solution
Ascend approached Stailey Insurance to propose them to standardize their payment workflow for both paid-in-full or premium financed onto Ascend to establish a single workflow for not only their team, but their insureds, providing user-friendly payment options across ACH, check, credit, or wire all in one payment link.
With this unified workflow, Ascend also provided a standardized process to help consolidate all payment and financing information in one place so Stailey had real-time access to accurate records across all their policies - avoiding errors and ensuring accurate oversight over all their policies.
Results
The partnership with Ascend has transformed Stailey Insurance's operations, providing a more reliable and efficient system for managing commercial property insurance policies. The significant reduction in NOCs, improved operational efficiency and productivity has allowed Stailey's account management team to shift focus away from repetitive administrative tasks and towards the high-value client service that the firm is known for.
Jenny McColm
Manager of Operations
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